Fluctuating customer demand is nature of business.
Or is it?
There will always be a certain level of demand variation in business.
But if you can create customer experiences that become addictive, these variations will not be very wide.
And this is where you can use technology.
To be realistic, there are aspects of customer experience that you can’t control.
But you can manage and control a bulk of it. And the truth is, most companies have not been able to leverage technology to manage and control customer experience effectively.
This is the topic we are going to explore in Episode 10 of “Think About It”.
Kumar Singh is the founder of Designed Analytics LLC, which is focused on helping organizations explore how to leverage data and analytics to effectively compete, thrive and innovate.
Kumar has over a decade of hands-on experience in supply chain and operations analytics. With over a decade of industry experience, he has worked across multiple industries, helping companies set up analytics centers of excellence.
Post his industry experience, Kumar also did a stint in external consulting as a data science consultant with Boston Consulting Group (BCG). Kumar holds an MSc. in AI from Liverpool John Moores University, a Masters in Supply Chain from The Ross School of Business at The University of Michigan, Ann Arbor, an MBA in Operations Management from IIT Roorkee, India, and an undergraduate degree in Electrical engineering.
Kumar is ASCM CPIM, CSCP, and CLTD certified and holds the PMP certification from PMI. He is also an AWS-certified Machine Learning Specialist and Microsoft certified in the Azure IoT developer specialty.
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